Support | P-IPTV PLAYER

What the app is — and is not

P-IPTV PLAYER is a media player. It does not sell channels, streams, movies, series or subscriptions, and it hosts or broadcasts no content of its own.

The app only plays the source you add: your own M3U / M3U8 link or your Xtream Codes account. Where you obtained that source, and whether the content is lawful, is entirely your responsibility.

Use only playlists from legal, authorised sources. See the Legal Notice for details.

How to add a playlist

Option 1 — with the QR code (recommended)

Open Setup with QR on the app's login screen.
Scan the code on screen with your phone's camera.
In the dashboard that opens, enter your Xtream credentials or M3U link and tap Save.
Tap Reload in the app on your TV — the playlist arrives.

If you cannot scan the code, type the 8-character device ID shown in the app into the form on the home page instead.

Option 2 — directly in the app

On the login screen pick the XTREAM or M3U tab and type the details. With this method the credentials stay on your device only and never reach our server.

Common problems

A stream will not start, or keeps buffering

Check your connection; prefer a wired link or 5 GHz Wi-Fi where possible.
Measure your server speed under Settings › Connection Speed Test.
If only one channel fails, the problem is on the source side — report it to your provider.
If every channel fails, verify your playlist details and that your subscription is still valid.

The channel list comes back empty

Make sure the server address includes http:// or https:// and the port number.
Remove any leading or trailing spaces from the username and password.
You may have hidden categories under Settings › Category Visibility.

Catch-up shows no programme names

Programme titles require EPG data. Tap the 🔄 button on the catch-up screen, or Download under Settings › EPG / Catch-up Data. How far back the archive goes depends on your provider.

Hiding adult content

Under Settings › Parental & Adult PIN you can hide adult categories and lock the app with a PIN.

Pro subscription

Pro removes ads, unlocks multi-screen and lifts download limits. Plans: 1 month ₺60, 6 months ₺250, yearly ₺400, lifetime (one-time) ₺750.

Billing runs through Google Play; prices may vary by region.
To cancel: Google Play › Subscriptions › P-IPTV PLAYER › Cancel subscription.
The lifetime plan is not a subscription and does not renew.
A membership can be used on at most 2 devices. To switch devices, remove the old one from the membership screen in the app.
Sign in with Google so your membership survives reinstalling the app.

Refunds follow Google Play policy and must be requested through Google Play.

Contact us

If none of the above helped, write to us. To let us fix it quickly, please include:

Device model (e.g. iPhone 14, Xiaomi TV Box S)
Operating system and version (e.g. iOS 18.2, Android TV 14)
App version (shown at the bottom of the Settings screen)
Playlist type: Xtream or M3U
Step-by-step description and a screenshot if you have one

Send an e-mail

Average response time is 24–48 hours. Please send one e-mail per topic.